Last updated: July 2026

These Service Terms govern the use of etoilenoire.co.uk, including all purchases, communications, website interactions, and services offered through the platform. By accessing the website or placing an order, you agree to these terms in full.

WEBSITE ACCESS

Étoile Noire grants limited access to this website for personal and non-commercial use only.

You agree not to misuse the website, interfere with its operation, attempt unauthorised access, introduce malicious software, scrape website content, or use the platform in a way that may damage the website, the brand, or other users.

We reserve the right to suspend access, remove content, restrict services, or refuse orders where necessary.

PRODUCT AVAILABILITY

All products are released in limited quantities and remain subject to availability.

We reserve the right to update, modify, suspend, discontinue, or limit any product, release, service, packaging, pricing, or website content without notice.

Certain products may become unavailable once sold out and may not return.

PRODUCT PRESENTATION

We aim to ensure all imagery, descriptions, colours, and product details are displayed as accurately as possible. However, variations may occur depending on screen settings, lighting, manufacturing processes, packaging updates, or material differences.

Product imagery is presented for illustrative purposes and may occasionally differ slightly from final delivered presentation.

ORDER ACCEPTANCE

Once an order is placed, an order confirmation email will be sent to the email address provided during checkout.

Receipt of an order confirmation does not guarantee acceptance of the order. We reserve the right to cancel, refuse, or limit orders where necessary, including cases involving:

• suspected fraudulent activity
• payment verification issues
• stock inaccuracies
• pricing errors
• misuse of promotional offers
• suspected resale activity
• breach of these Service Terms

If an order cannot be fulfilled, any payment taken will be refunded where applicable.

PAYMENTS

Payments are processed securely through selected third-party payment providers.

Étoile Noire does not store full payment card information.

Customers confirm that all payment information provided is accurate and authorised for use.

Prices may change at any time without notice.

SHIPPING AND DELIVERY

Delivery times provided are estimates only and are not guaranteed.

Shipping delays may occur due to courier operations, customs processing, weather conditions, public holidays, release demand, or circumstances outside our control.

Tracking information is provided where available once dispatch has taken place.

Customers are responsible for ensuring delivery information entered at checkout is accurate.

Étoile Noire is not responsible for delays caused by incorrect shipping information supplied during purchase.

INTERNATIONAL ORDERS

International orders may be subject to customs duties, taxes, import fees, or additional charges depending on the destination country.

These charges are the responsibility of the customer unless otherwise stated.

International delivery availability may vary over time.

RETURNS AND REFUNDS

Returns are accepted only where products remain unopened, unused, unsprayed, and returned in their original condition and packaging.

For hygiene and safety reasons, opened or used fragrance products are generally non-returnable unless faulty, damaged, or incorrect.

Customers must contact support before returning any item.

Returned items that do not meet return conditions may be refused or returned back to the customer.

Refunds are processed after inspection and approval of the returned item.

FAULTY OR INCORRECT ITEMS

If an item arrives damaged, faulty, or incorrect, customers should contact support as soon as possible with their order details and relevant photographs where requested.

We may request additional information before arranging replacement, return, or refund options.

PROMOTIONAL COMMUNICATIONS

Where consent has been provided, Étoile Noire may send newsletters, release announcements, marketing updates, and selected brand communications.

You may unsubscribe from marketing communications at any time.

INTELLECTUAL PROPERTY

All website content, branding, product names, graphics, logos, packaging concepts, artwork, text, images, layouts, visual systems, and creative materials remain the intellectual property of Étoile Noire unless otherwise stated.

No material may be copied, reproduced, distributed, republished, modified, or commercially used without prior written permission.

THIRD-PARTY SERVICES

Certain services available through the website may involve third-party providers, including payment processors, delivery services, analytics providers, hosting platforms, and marketing tools.

Étoile Noire is not responsible for third-party platforms, websites, policies, or operational interruptions outside our control.

WEBSITE AVAILABILITY

We aim to keep the website available and functioning correctly at all times. However, uninterrupted access cannot be guaranteed.

Temporary interruptions may occur due to maintenance, technical issues, platform updates, or circumstances outside our control.

LIMITATION OF LIABILITY

To the maximum extent permitted by law, Étoile Noire shall not be liable for indirect, incidental, consequential, or special damages arising from the use of the website, products, services, or inability to access the platform.

Nothing within these terms excludes legal rights that cannot lawfully be excluded under applicable law.

CHANGES TO THESE TERMS

Étoile Noire reserves the right to modify or update these Service Terms at any time without prior notice.

Updated versions become effective immediately upon publication on the website.

CONTACT

For questions regarding these Service Terms:

Étoile Noire
Email: